**Refund Policy – Color Clothing BD**

At Color Clothing BD, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, our refund policy provides options for returning items under certain conditions.

### 1. Eligibility for Refunds
To qualify for a refund:
– **Return Window**: Items must be returned within 7 days of receiving the product.
– **Condition**: Products should be unused, undamaged, and in their original packaging, including tags and labels.
– **Proof of Purchase**: A receipt or order confirmation is required to validate the refund request.

### 2. Non-Refundable Items
Some items are non-refundable, including:
– **Sale Items**: Items purchased on clearance or special sale events.
– **Personalized Products**: Custom-made items specific to customer requirements.
– **Damaged Products**: Items that are returned with signs of use or damage caused after delivery.

### 3. Refund Process
To initiate a refund, please:
1. **Contact Customer Support**: Reach out to us with your name, order number, and reason for the refund.
2. **Return the Product**: Once approved, ship the item back to the address provided by our team.
3. **Processing Time**: After receiving and inspecting the returned item, we will process your refund within 7-10 business days.

### 4. Shipping Costs
– **Defective or Incorrect Items**: If the return is due to our error (such as a defective or incorrect item), Color Clothing BD will cover return shipping costs.
– **Customer-Initiated Returns**: For other returns, the customer is responsible for shipping fees.

### 5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the unwanted product for a refund and place a new order.

### 6. Contact Us
For any questions or further assistance with returns, please contact our customer support team:
– **Phone**: +880 1700-743344
– **Email**: [support@colorclothingbd.com](mailto:support@colorclothingbd.com)

Thank you for shopping with Color Clothing BD. We are here to help if you have any concerns with your order.